RCVS EMSConcerns process
Course categoryConcerns Support
Supporting veterinary professionals to understand the RCVS Concerns process.
30m
Veterinary team
Resolving complaints in practice
Course categoryConcerns Support
Develop and implement strategies to prevent and resolve client complaints.
30m
Veterinary team
Complaints: Communication, confidence and compassion
Course categoryConcerns Support
Exploring complaint scenarios to further understand how we effectively respond as a compassionate profession.
2h
Veterinary team